All Trena Laine programs and courses are thoughtfully curated and built from our artist’s experiences. This means that our courses give you more than just a firm understanding of all things makeup artistry but also that once completed you will have a certificate that is recognized by the best of the best in the beauty industry; a certificate you can use to shape your career. We may have our own policies and procedures, but also follow government guidelines developed to help program providers meet their commitments to students and their industry.

Our current programs and courses are designed for aspiring artists regardless of your level of experience, previous training or certification. We pride ourselves on providing post-secondary online education that is accessible, flexible and fun. Trena Laine requires all students to be minimum 16 years of age or have parent/guardian written consent.

We currently accept course payments via all major credit cards Mastercard, Visa or Amex through our online merchant Stripe.

If using a code or discount, please take special care to enter that promo code correctly at time of checkout. Our payment system does not allow for reversed or adjusted payments.

If you are one of our members, please note that a one-time lump sum of $399+gst is required for purchase followed by monthly payments of $129+gst. If a student misses a payment, they will be immediately locked out of our online training until payment is paid up to date. If you have any questions or concerns at all in regards to our memberships and payment plans please contact us at hello@trenalaine.com we will be happy to get back to you!

Trena Laine does not offer refunds for any of our courses. Our payment system is not set up to offer refunds of any kind so please take your time before submitting payment to ensure no errors have been made.

There is no time limit set for you to finish any of our courses or our Professional Makeup Artistry Certification. We understand that life gets busy and schedules change, which is why we offer a work at your own pace agenda.

We reserve the right to refuse service to anyone for any reason at any time.

We take great pride in our training and assisting our graduates in achieving their career direction goals. It’s important to understand that Trena Laine can only guarantee graduation and that your career starts with you and the work you’re willing to put in.

If you put in the hours of practical training on real clients, develop relationships with industry professionals and do the work it takes to learn and grow we have confidence that these courses can launch your career.

It’s important to understand that the completion of our courses does not guarantee you will be hired on as a professional makeup artist. It also does not provide you with any sort of job placement; it only gives you the skills you need to create your own career.

Additionally, an excellent command of the English language is required for all courses and classes as all of our theory and practical tutorials are taught in English.

Students who purchase our courses will receive a confirmation email within 48 hours of booking, which will include details of how to access all your course information and unique login information. Upon booking you will also receive direct access to our founder Trena Laine and her team who are here to guide you through this course and support you with any questions that you have. These courses are self-paced but that doesn’t mean you are alone. We will work with you through these courses to ensure you feel comfortable with what you are learning and never feel stuck in your progress.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the Internet and equipment required to complete the course (desktop or laptop computer, smartphone etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking.

After purchasing your Trena Laine course you will be provided with a copy of our student contact, please retain a copy of this contract for your records.

All Trena Laine certificates are issued by email after completion of your purchased course. Certificates are provided as a digital certificate to reduce our carbon footprint. Students are responsible for ensuring they contact us by email once they complete their training at hello@trenalaine.com

*Please note that NOT all of our courses and classes provide you with a certification upon completion. Please take extra care and time when reading our course descriptions and be sure that you have a clear understanding of which classes you are purchasing. If you are unclear on which courses you should be signing up for that would best fit your needs please don’t hesitate to get in touch with us, we are here for you.

By becoming a Trena Laine student this turns into a transactional contract and that you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the learning materials you receive from us, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.